Refund & Return Policy
At CleanNest, we want you to have a smooth and satisfactory shopping experience. Please review the following policy before placing your order.
1. Eligibility for Return or Replacement
A product may be eligible for return or replacement if:
The wrong product was delivered.
The product arrives damaged or leaked.
The product is defective or unusable upon delivery.
The package is significantly damaged during transportation.
For hygiene and safety reasons, opened, used, or partially used cleaning products may not be eligible for return or refund, except where the product is defective, damaged, or incorrectly delivered.
2. Reporting a Damaged or Incorrect Product
If you receive a damaged, leaked, defective, or incorrect product, please contact us as soon as possible after delivery.
To help us process your request, you may be required to provide:
Order number
Customer name and contact number
Photographs of the product and packaging
A clear description of the issue
Unboxing video, where available
Our team will review the request and determine whether a replacement or refund is applicable.
3. Refunds
If your refund request is approved, the refund will generally be processed to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank or payment service provider.
For Cash on Delivery orders, we may request appropriate bank/payment details to process an approved refund.
4. Replacement
Where applicable, CleanNest may offer a replacement instead of a refund.
Replacement availability depends on product availability and the nature of the issue.
5. Non-Returnable Situations
Returns or refunds may not be accepted when:
The product has been opened or used, except for verified product defects or delivery damage.
The product was damaged due to improper handling or storage after delivery.
The customer ordered the wrong product or quantity.
The product is returned without prior approval.
The request is made outside the applicable return period.
The product is missing its original packaging or required accessories, where applicable.
6. Cancellation
Order cancellation may be possible before the order has been shipped.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.
7. Promotional Products and Offers
Products purchased under promotional offers, discounts, or special campaigns may be subject to additional return or refund conditions specified with the respective offer.
8. Delivery Charges
Shipping or delivery charges may be non-refundable unless the return or refund is due to an error attributable to CleanNest, such as delivery of an incorrect product or a verified damaged product.
9. Refund Processing
Once a refund is approved, CleanNest will initiate the applicable refund process. The final time taken to receive the amount depends on the payment method, bank, or payment provider.
10. Contact Us
For return, replacement, cancellation, or refund-related questions, please contact CleanNest using the contact information provided on our website.
Important: This policy should be customized with your actual return window (for example, 7 days), contact details, and any specific conditions required by your courier/payment provider before publishing it as your final legal policy.
